Comparison
Nova vs Smith.ai
Both products answer your phones. The difference shows up in your monthly statement.
| Feature | Nova (VoidOrca) | Smith.ai |
|---|---|---|
| Pricing model | $500/mo flat rate | AI-only from $95/mo (50 calls); AI + human from $292.50/mo (30 calls) |
| Overage fees | None | $1.90–$9.75 per call depending on plan |
| Human agents | No — AI-only | Yes — hybrid AI + human |
| Call answering speed | Under 2 seconds, 24/7 | Varies (human transfer adds latency) |
| Appointment booking | Yes | Yes |
| Post-call automation | 8 built-in workflows | Not included |
| CRM integrations | GHL (5,000+ integrations) | 7,000+ (Clio, HouseCall Pro, ServiceTitan) |
| Legal-specific features | No | Yes (conflict checking, lead screening) |
| Setup time | Live in under a week | Varies |
| Demo line | Call (912) 468-0455 | No equivalent |
The math at 200 calls/month
Smith.ai (AI + human)
~$1,950/mo
Base $292.50 (30 calls) + 170 calls x $9.75 overage
Nova
$500/mo
Flat rate. No exceptions.
Gap at 200 calls/month: $1,450/mo. Annualized: $17,400.
Where Smith.ai wins
- →Legal-specific tooling (conflict checking, lead screening)
- →7,000+ pre-built integrations
- →Human escalation for callers who want a person
Where Nova wins
- →Flat rate — no per-call billing surprises
- →8 automation workflows — post-call nurture, no-show recovery
- →Under 2 seconds — 24/7, no hold, no transfer queue
- →No AI-to-human transfer billing — handles calls start to finish
Frequently Asked Questions
Does Nova integrate with HouseCall Pro or ServiceTitan?
Nova deploys with a custom call flow built around your business. Native integration with specific field service platforms is configured per deployment. Smith.ai has pre-built connectors out of the box.
What happens if Nova cannot handle a call?
Nova resolves what she can and flags anything outside her scope for follow-up via the post-call workflow. Smith.ai offers live human escalation.
Is Smith.ai's $95/mo plan comparable to Nova?
No. Smith.ai's $95/mo AI-only plan covers 50 calls. At 51 calls you pay overage. A service business averaging 200 calls/month will not stay on that plan.
Try both. Compare directly.
Call (912) 468-0455. Nova answers in under 2 seconds. Then run the math against your actual call volume.
Call Nova — (912) 468-0455