Question 1

What is Nova?

Accepted Answer

Nova is an AI voice receptionist that answers your business calls 24/7 — qualifies callers, books appointments, and handles emergencies. She never puts anyone on hold.

Question 2

Does Nova actually sound like a real person?

Accepted Answer

Call (912) 468-0455 and judge for yourself. Most callers cannot tell they are talking to AI until Nova tells them.

Question 3

How much does Nova cost?

Accepted Answer

$500/mo flat rate. No per-minute fees, no overages, no contracts. The price does not change based on call volume.

Question 4

Is there a contract?

Accepted Answer

No. Month-to-month. Cancel any time.

Question 5

How long does setup take?

Accepted Answer

Most businesses are live within one week. We handle the full setup — custom call flow, calendar integration, knowledge base, and automation workflows.

Question 6

Do I need to change my phone number?

Accepted Answer

No. We configure call forwarding from your existing business number. Your customers call the same number they always have.

Question 7

What happens if Nova cannot handle a call?

Accepted Answer

Nova handles 90% of inbound call types — new customers, scheduling, after-hours, basic questions. For edge cases, she captures details and routes to your team.

Question 8

What if I already have a receptionist or answering service?

Accepted Answer

Nova works as overflow, after-hours coverage, or a full replacement. Many businesses start with after-hours and expand.

Question 9

Does Nova book appointments?

Accepted Answer

Yes. Nova books directly into your calendar and sends SMS confirmation to the caller.

Question 10

Does Nova handle after-hours and emergency calls?

Accepted Answer

Yes. 24/7/365. She triages urgency and routes emergencies the way you configure them.

Question 11

What industries does Nova work for?

Accepted Answer

Any service business that lives and dies by the phone — plumbing, HVAC, electrical, dental, legal, roofing, veterinary, landscaping, auto repair, med spa, and more.

Question 12

How does Nova compare to Smith.ai?

Accepted Answer

Smith.ai starts at $95/mo for 50 calls with per-call overages. At 200 calls/month, you're looking at $1,500+. Nova is $500/mo flat regardless of volume.

Question 13

How does Nova compare to Ruby Receptionists?

Accepted Answer

Ruby charges per minute ($235–$1,640/mo). At 200 calls/month, Ruby costs $1,640+. Nova is $500/mo flat.

Question 14

What is the Foundation Bundle add-on?

Accepted Answer

$200/mo on top of Nova. Includes a managed SEO-optimized website, GEO content for AI search engines, and CRM setup with pipeline tracking.

Question 15

What are Ops Packs?

Accepted Answer

Ready-to-deploy business operations documents — SOPs, email sequences, client templates, and an AI ops manager. $97 each, 13 industry verticals available.

Question 16

What format are the Ops Pack files?

Accepted Answer

Markdown (.md) files — plain text that opens in any editor. Convert to PDF, Word, or Google Docs in seconds.

Question 17

How do I customize an Ops Pack?

Accepted Answer

Every document uses [BRACKET NOTATION] for your business details. Find-and-replace with your company name, phone, and rates. Most businesses are live within an hour.

Question 18

Is there a refund policy on Ops Packs?

Accepted Answer

All sales are final. Digital products are non-refundable.

Question 19

What is the AI ops manager in each pack?

Accepted Answer

Four files you upload to ChatGPT or Claude. Your team can ask it any operations question and it responds based on your actual SOPs. Setup takes 20 minutes.

Question 20

How do I get started?

Accepted Answer

Call (912) 468-0455 to experience Nova live. Or browse ops packs at voidorca.com/products.

Frequently Asked Questions

Nova AI Receptionist

Pricing & Comparisons

Ops Packs

Getting Started

Still have questions?