Own a Veterinary Practice?

Your patients are cared for.
Your practice is running on memory.

The average independent veterinary clinic loses $60,000–$120,000 per year to no-shows, lapsed patients, unaccepted treatment plans, and staff that learned the job from whoever trained them. Not because of bad medicine — because nothing is written down. No intake system. No confirmation protocol. No wellness plan. No reactivation sequence. You're running a healthcare business on tribal knowledge.

Get the Veterinary Ops Pack — $97

35+ ready-to-use documents. Instant download.

Get the Free Cheat Sheet First

Top 5 Scripts for Your Vet Front Desk — how to handle emergency calls, price shoppers, no-shows, treatment declines, and reactivation. One page, print-ready, free.

Sound familiar?

8–12%
Average vet clinic no-show rate
Practices with structured confirmation protocols consistently hit under 5%. The difference is two text messages and one phone call.
18 months
How long the average lapsed client has been gone before anyone notices
No reactivation system means patients drift away and never come back.
0
Written SOPs in the average independent vet practice
If your senior tech left tomorrow, who knows the controlled substance log protocol? Who knows the discharge workflow?
$0
What most practices earn from wellness plans
Plan members come in 2x more often and accept 30% more care. Most practices have no plan to offer.

What's in the pack

35+ documents built specifically for independent vet clinics with 1–3 doctors and 3–12 staff. Not generic healthcare templates. Not another software subscription. Ready to use, ready to customize.

10 Standard Operating Procedures

  • →Patient Intake — new patient check-in scripts, P1–P4 triage matrix, intake form workflow, emergency escalation path
  • →Appointment Scheduling — booking system, 3-touch confirmation sequence, no-show recovery protocol, wait list management
  • →Exam Room Protocols — room prep checklists by appointment type, SOAP documentation standard, vaccine site requirements
  • →Estimate & Approval — treatment plan presentation, NEPQ objection handling, declined treatment documentation, payment options
  • →Hospitalization — admit/discharge checklist, monitoring frequency tables, owner update call scripts
  • →Plus: Pharmacy & DEA Controlled Substance Log, Lab & Diagnostics, Emergency Triage, Staff Onboarding, Quality Assurance

5 Client-Facing Templates

  • →New Client Intake Form — patient/owner info, medical history, vaccination records, consent
  • →Welcome Email — appointment details, what to bring, what to expect
  • →Pet Health FAQ — 30+ Q&A on care, pricing, emergencies, and scheduling
  • →Service Agreement — payment terms, cancellation policy, release of liability
  • →Wellness Plan Guide — 3-tier Essential/Plus/Premium annual plans with included services

5 Done-For-You Email Sequences

  • →New Patient Welcome — 5 emails, 14 days from first visit
  • →Appointment Reminder — pre-visit and post-visit follow-up series
  • →Post-Visit Follow-Up — 3 emails, 7 days after appointment
  • →Wellness Plan Upsell — 4 emails converting single-visit clients to plan members
  • →Reactivation — 3 emails for clients gone 6+ months

AI Operations Assistant Pack

  • →Upload to Claude or ChatGPT — ask it anything about your clinic's operations
  • →System prompt trained on vet SOPs, client communication, and controlled substance compliance
  • →Knowledge base — procedure fee reference, common toxin guide, DEA compliance notes, industry benchmarks
  • →30+ role-specific prompt templates, 20-minute setup guide

Built for independent vet clinics, not corporate chains.

  • →Clinic owners doing $500K–$3M who know they need systems but haven't built them yet
  • →Practice managers who are the single point of failure for scheduling, compliance, and staff training
  • →Growing clinics that need to onboard new hires without losing quality or client experience
  • →Anyone who's lost clients because nobody sent the reactivation email, the follow-up, or the wellness plan offer

Not for: Corporate vet groups and hospital chains with enterprise operations teams. This is for independent clinics that need real documentation written for how a vet practice actually works.

The math

Hiring a veterinary practice consultant to write SOPs$3,000–$8,000
Paying a copywriter for 20 vet-specific emails$2,000–$5,000
Building client templates and wellness plan agreements from scratch40+ hours of your time
This pack$97

Deploy it this week.

Questions

What format are the files?

All files are Markdown (.md) — plain text that opens in any text editor. Convert to PDF, Word, or Google Docs in seconds. No proprietary software needed.

How much do I need to customize?

Every document uses [BRACKET NOTATION] for your clinic details. Do a find-and-replace with your clinic name, phone number, and doctor names. Most clinics are live within an hour.

Is this veterinary-specific or generic?

Every SOP references real vet workflows: DEA controlled substance log requirements, P1–P4 triage classification, VCPR documentation, RECOVER CPR protocol, Fitzpatrick skin assessment, common toxin reference. Not adapted from a generic template.

What practice management software does this work with?

The SOPs are software-agnostic — they define the process, not the platform. They work alongside Cornerstone, Avimark, Impromed, ezyVet, or any other PIMS. Most clinics have the software. They don't have the process behind it.

What's the AI operations assistant?

Four files you upload to ChatGPT Plus or Claude Pro. Your team can ask it any operations question and it responds based on your actual SOPs. Setup takes 20 minutes. No coding required.

What's your refund policy?

All sales are final. These are digital products — once downloaded, they're yours. We stand behind the quality of every document in the pack.

Stop running your vet practice from memory.

Everything you need to systematize your clinic — SOPs, client templates, email sequences, and an AI trained on your operations. One pack. Instant download.

Get the Pack — $97

Instant download. No subscription.